Frequently Asked Questions
Everything you need to know about shopping with HIRSHLEIFERS.
What is your standard shipping policy for luxury items?
We offer complimentary standard shipping on all domestic orders over $500. For expedited delivery, we provide overnight and two-day shipping options via FedEx at calculated checkout rates.
How do I initiate a return or exchange?
Returns are accepted within 14 days of the delivery date. Items must be in original condition with all designer tags and security seals attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are your products guaranteed to be authentic?
As an authorized retailer for all brands we carry, every item sold at HIRSHLEIFERS is guaranteed 100% authentic and sourced directly from the fashion houses.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and duties are calculated at checkout based on your specific location and the value of the order.
Can I request a personal styling appointment?
Absolutely. We offer both in-store and virtual styling consultations. You can book an appointment through our website or by contacting our concierge team directly.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, PayPal, and Affirm for monthly installments.